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Privacy Policy

Last updated: 20.08.2025

This notice describes how we collect and process users’ data through the messagehub.live website and platform (“Platform”). Initech Message Hub is a product of TimelinesAI LLC, doing business as Message Hub (“Message Hub”, “we”, “us”, or “our”).

We are committed to safeguarding the privacy of our users. We are not going to misuse your data.

Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Contact email address: contact@messagehub.live

Please note, that this privacy notice covers our processing activities as a data controller, namely those relating to your account, information collected through the website, and our marketing activities.

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR). By using our service, you agree to the terms described below.

1. About Our Service

Our platform allows users to connect their Pipedrive account, send WhatsApp Business API (WABA) marketing messages using approved templates, and sync customer responses directly into Pipedrive.

2. Data We Collect

We collect and process the following categories of data:

  • Account & Authentication Data:

    • Name, email address, and account credentials necessary to connect your Pipedrive account via OAuth or API keys.

    • Organization and user IDs provided by Pipedrive.

  • Customer & Communication Data:

    • Contact information (name, phone number, email) of leads/customers stored in your Pipedrive account.

    • Message content (both outbound marketing messages and inbound customer responses).

    • Template message metadata (template ID, name, language, status).

  • Service Usage Data:

    • Logs of API calls to and from Pipedrive and the WhatsApp Business API.

    • Message delivery reports and engagement data (e.g., sent, delivered, read).

    • Device and browser information (for security and troubleshooting).

  • Billing & Transaction Data:

    • Payment details, invoices, and billing history when you subscribe to our services.

3. How We Use Your Data

We process your data only for purposes that are necessary to provide and improve our service, including:

  • Connecting and syncing your Pipedrive account with WhatsApp Business API.

  • Sending template-based marketing messages as configured by you.

  • Delivering customer responses from WhatsApp into your Pipedrive CRM.

  • Providing customer support and technical assistance.

  • Monitoring service performance and preventing abuse.

  • Fulfilling legal obligations (e.g., tax reporting, regulatory compliance).

We do not sell your data to third parties.

4. Data Sharing & Transfers

We may share your data with:

  • Pipedrive (to sync CRM data as requested by you).

  • WhatsApp / Meta Platforms (to send messages via the WhatsApp Business API).

  • Trusted sub-processors (e.g., cloud hosting, analytics, email services) who process data strictly under our instructions and with GDPR-compliant agreements in place.

  • Legal authorities if required by law.

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).

5. Data Retention

We retain personal data only for as long as necessary:

  • CRM and messaging data: Retained according to your account settings or until deleted by you from Pipedrive or our system.

  • Account data: Retained while your account is active and for up to 12 months after closure, unless longer retention is required by law.

  • Logs and analytics: Retained for 12 months for troubleshooting and security purposes.

6. Your Rights Under GDPR

You have the right to:

  • Access your personal data and receive a copy.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability (receive your data in a structured, machine-readable format).

  • Withdraw consent at any time (without affecting the lawfulness of processing prior to withdrawal).

To exercise your rights, contact us at privacy@messagehub.live.

7. Security Measures

We implement industry-standard measures to protect your data, including:

  • Encryption in transit (TLS) and at rest.

  • Secure API authentication with Pipedrive and WhatsApp.

  • Access control and audit logging.

  • Regular security reviews and vulnerability assessments.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain session authentication.

  • Measure service performance.

  • Improve user experience.

You can manage cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Initech Message Hub

Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Contact email address: contact@messagehub.live